FAQs

Frequently Asked Questions (FAQs)

Welcome to the K HAADI IMPORT Help Center. Below are some of the most common questions we receive from our customers. If you don’t find your answer here, feel free to contact us directly.

🛍️ Orders & Products

Q: What types of products do you sell?
A: We offer a wide range of products, including Electronics, Gym Accessories, Health & Beauty items, and Watches — all carefully selected for quality and value.

Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your order.

🚚 Shipping & Delivery

Q: How long does delivery take?
A: We deliver across Pakistan in 3 to 5 business days after order processing.

Q: Do you offer nationwide delivery?
A: Yes, we deliver to all major cities and towns in Pakistan through trusted courier services.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation message with tracking details.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We offer a 14-day return or exchange policy for eligible products. Items must be unused, in original packaging, and in resalable condition.

Q: How do I return a product?
A: Contact us via email or WhatsApp with your order number and reason for return. We’ll guide you through the process.

💰 Payments & Refunds

Q: What payment methods do you accept?
A: We currently accept Cash on Delivery (COD). Online payment options will be added soon.

Q: How long does it take to receive a refund?
A: Once we receive and inspect the returned product, refunds are processed within 5-7 business days.

📞 Customer Support

Q: How can I contact you?
A:

  • 📧 Email: khanrahid916@gmail.com

  • 📞 Call/WhatsApp: +92 313 8652181
    Our support hours are Monday to Saturday, 10:00 AM – 7:00 PM.